High tech
Unify conversations to innovate faster
Unify every conversation and deliver customer experiences that close leads, increase retention and accelerate growth.
Frontline Reps
Marketing
CTO
IT Security
Trusted by forward-thinking companies:
97%
of consumers link customer service interactions to brand loyalty.
53%
of consumers say a company’s experience matters as much as its products or services.
48%
of consumers are willing to pay more for quality customer service.
Manage all conversations and the entire customer experience from one platform
From pre-sales to onboarding and support, enjoy a single place to coordinate with staff and care for customers.
Close sales and boost retention
Shorten the sales cycle, coordinate internally, and take great care of customers on the channels they prefer.
Engage your target audience
Simplify social media sharing and management to increase brand awareness and get real-time alerts of mentions to maximize engagement.
Reduce tech overload
Reduce multiple tools with one platform that handles calls, texts, and video meetings for team collaboration and reputation management.
Prioritize information security
Never compromise crucial security requirements to get the tools you want.
Securely manage the full customer lifecycle.
Empower staff with unified tools to coordinate internally and provide an amazing customer experience.
Be accessible and leverage AI
Be everywhere your customers are without getting overwhelmed. Let customers get instant answers by phone or website with AI-enabled chatbot and voice recognition answering. Let customers text your business number.
Build & protect your reputation
Use one platform to raise brand awareness via social media and keep tabs on reviews posted across the internet.
Administer and scale with ease
Manage one system for calls, texts, and video meetings. Quickly add or remove staff and remotely assign advanced features.
Check your compliance boxes
Nextiva leads the way in security with eight points of presence in the U.S., advanced encryption, annual penetration testing, and more.
Frontline Employees
Streamline conversations and customer experience that close leads and care for customers.
Online, by phone, text, or WhatsApp, be there to capture prospects and help keep customers happy.
More sales and support, wherever they are
Follow up on leads via text, answer questions with an AI or live chatbot, or provide quick responses using call routing and voice recognition.
Be alert to online activity
Actively monitor review sites and respond as soon as reviews hit your unified inbox. Route social mentions coming from comments and DMs to your inbox so when they’re talking, you’re listening.
Coordinate next steps seamlessly
From sales to onboarding and support, ensure continuity of customer care using dedicated internal chat rooms and video meetings.
Nextiva has been a game-changer for our sales team —shortening sales cycles, coordinating internally, and taking excellent care of customers on their preferred channels.
Patrick Howard
President at Trumbull Techs
Marketing
Centralized platform for engaging, publishing, and protecting.
Route social comments, DMs, and online reviews to a single inbox.
Turn followers into customers
Ensure a consistent message across all social channels. Our tools simplify social media tasks, letting you focus on building powerful campaigns that elevate your brand.
Get alerts when trouble’s brewing
Give immediate attention to sensitive matters by setting alerts and escalations based on issue, review rating, and sentiment.
Create approval workflows
Maintain oversight and brand consistency by assigning a final approver on review responses or newly created posts.
Send new online reviews to your inbox
Select which review sites you want to monitor and route all new reviews to the platform’s inbox for quick response..
Assess progress quickly with unified reporting
Unified reporting across all your social channels means you can quickly see where you’re winning and what you can discontinue.
It's the ultimate tool for engaging, publishing, and protecting our brand.
Terese Ashley
Associate at Ener Systems
CTO
Simplify tools for staff and customer conversations.
Manage one platform for everything from calls and texts to reputation management and chatbots.
Adopt AI tools for all channels
AI chatbots, interactive voice response, social DMs, online reviews—get one system to manage all the ways customers want to interact.
Manage remotely
Run updates, add feature access, and configure users while sitting at your desk.
Quickly scale up or down
Easily add locations, and adjust user counts. Support an in-office, hybrid, or remote workforce.
Nextiva's platform is a breath of fresh air for our CTO, reducing tech overload with one tool that handles calls, texts, video meetings, team collaboration, and reputation management. It's a simplified solution for staff and customer conversations.
Leonardo Figueiredo
Data at Rila Group Inc
IT
Do your work. We’ll handle security and compliance.
Nextiva provides the most advanced encryption protocols to safeguard all communication channels.
Full compliance
- SOC 2 audited
- Data stored in the US only
- Tier 3 data centers with SOC 2 and ISO 27001 certification
Client data protected, 24/7
- Data stored in NextivaONE is encrypted at rest
- TLS 1.2 data encryption
- TLS 1.2 voice call encryption in the application and with supported phones
- Annual penetration testing
- Bug bounty program
- Redundant call network path
Advanced authentication
- Support for SAML integration for SSO
Total privacy
- CCPA/CPRA compliance
From the IT side, Nextiva has exceeded our expectations. The platform ensures full compliance with advanced encryption and robust data protection measures.
Edwin Avedian
IT Manager at Inverselogic
We help high-tech businesses deliver unique customer experiences at scale and accelerate growth using Nextiva’s AI-powered platform.
SoliTech
With Nextiva since 2023
Nextiva has streamlined our conversations and customer experiences, whether online, by phone, text, or WhatsApp.
Cameron Rezaee
IT Director & Co-Owner at SoliTech
Simple Cloud, LLC
With Nextiva since 2023
It’s like having a unified hub that seamlessly closes leads and boosts retention.
Ronnie Williams
Owner at Simple Cloud, LLC
I’m a big fan of Nextiva.
Steve Wozniak
Co-founder at Apple