Service Delivery
Amazing Service™ delivered no matter the size of the account.
Nextiva will work with you to determine the best Amazing Service® Delivery Package to serve your current needs, future scale, and budget.
Trusted by forward-thinking companies:
Take your business to the next
level.
Every customer is different. Some need a little help, some need a lot. We’re all about making
sure you get exactly what you need to succeed.
you’re set for success?
a custom solution?
Choosing the right fit Amazing Service Package to serve your current needs, future scale, and budget.
Medium business You can always add more to your package!
Add more users
Add new locations
Add remote live training
Starter
Key Features:
-
The Consultation call -
Online training provided in the video hub
-
Configuration of your Nextiva account
-
Testing and Go-Live Appointment
Choice
Key Features:
-
First 50 Users included, limit 100 Users
-
Best Practices Guidance and Support
-
Installation and Go-Live Appointment
-
First 3 Locations included
-
Kick-Off Call
-
Porting (Number Transfer) Support
-
Standard 30 Day Project Timeline
-
Professional Consultation
-
1 hour of Administrator training
-
Assigned Implementation Manager
-
Network Assessment
Large business You can always add more to your package!
Add more users
Add new locations
Add remote live training
Elite
Everything included in Choice and:
-
First 100 Users Included
-
First 5 Locations Included
-
Standard 60 Day Project Timeline
-
Enterprise Level Project Management
-
More Complex Setup Requirements
-
3 Hours of Remote Live Training Included
Elite+
Everything included in Elite and:
-
First 250 Users Included
-
First 7 Locations Included
-
Standard 90 Day Project Timeline
-
Assigned Technical Delivery Specialist
-
6 Hours of Remote Live Training Included
-
Up to 30 Days / 10 Hours Post Go-Live Managed Service Time
Ultimate
Everything included in Elite+ and:
-
First 500 Users Included
-
First 10 Locations Included
-
Customized Project Timeline
-
Onsite Discovery Session (3 days, 1 location)
-
Expert Onsite Install & Training (first location)
-
12 Hours Remote Live Training Included
-
Up to 30 Days / 20 Hours Post Go-Live Managed Service Time
Keep track of what’s going on
Whether you pick our Starter package or need our Ultimate, Service Delivery will provide you with a dashboard to track your project status from start to finish.
Additional service delivery offerings
Nextiva Contact Center Implementation
Advanced Analytics & Akixi Reporting
Single Sign-On & Active Directory Sync Integration
Contact Center Digital Engagement & Media Streams
Third-Party Integrations
Advanced Contact Center Implementation
Queued Call Back Waiters
Interactive Virtual Agent (IVA)
Technical Project & Program Management
Onsite Device Installation
Customized Remote Training
Onsite Training and Support
Managed Services Packages (Post-Deployment)
The world’s best businesses deliver amazing experiences using Nextiva
860M+
Customers
471
Stores
21M+
Customers
40%
Cost Reduction
1.7B+
Parcels/Year
40%
Cost Reduction
12,000
Locations
120
Countries
3.54M+
Fans
550+
Bakery Locations
