Deliver Amazing
Customer Experiences

Deliver amazing experiences with the #1 platform for experience
management across all customer interaction channels.

Monthly
Annually

Digital

$20 $25
$25 Save
/user/mo
Get a Demo

For startups

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

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Digital features:

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    Keep tabs on what competitors are doing across social media, forums, and blogs.

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    Competitive monitoring
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    Support and sell using social messaging capabilities including Facebook Messenger, Instagram DM, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

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    Messaging apps
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    Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

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    Social media channels
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    Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

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    Review Management
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    Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

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    Digital Service Helpdesk

Core

$30 $35
$35 Save
/user/mo
Get a Demo

For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

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Everything in Digital, plus:

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    Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

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    Inbound & Outbound Voice
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    Send and receive SMS text messages from your business phone number using the desktop and mobile app.

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    Business SMS
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    Collaborate face-to-face with video meetings. Engage in sidebar chats and record for future reference.

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    Video meetings
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    Get on the same page by sharing your screen during a video call or exchanging key files.

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    Screenshare & file share
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    Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

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    Call routing

Engage

$40 $50
$50 Save
/user/mo
Get a Demo

For growing teams

Create amazing customer experiences across all channels including chatbot and an inbound call center. Add Nextiva voice service to your MS Teams and gather insights via advanced reporting.

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Everything in Core, plus:

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    Manage high-volume inbound calls and use voice prompts to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

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    Call center & queuing*
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    Give your business a professional edge by offering a universal, non-local, toll-free number.

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    Toll-free number & minutes
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    Move your business forward with insight gained from data found within your voice analytics.

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    Advanced reporting
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    Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow.

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    MS Teams integration
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    Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction.

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    Web chat: Live & bot

Power Suite

$60 $75
$75 Save
/user/mo
Get a Demo

For sales & service teams

Everything a small business needs to run a successful sales & service organization and operate like a Fortune 500 company — including transcription & summarization, advanced IVR, and intelligent routing.

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Everything in Engage, plus:

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    Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

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    Advanced IVR*
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    Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

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    Intelligent routing*
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    Increase efficiency and collaboration by connecting agents and supervisors in a single interface.

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    Unified team interface
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    Focus on what metrics matter most with a customizable real-time dashboard for supervisors.

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    Supervisor dashboard
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    Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.

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    Transcribe & summarize*

Compare plan features

Download Feature Chart

CX Channels

Digital
Core
Engage
Power Suite

Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

Inbound and outbound Voice
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Uplevel service and convert searchers into buyers by interacting with website visitors in real-time using live chat. Use automated prompts to collect helpful info upfront then switch to a live-agent experience.

Live Chat
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Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.

Chatbot
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Add on**
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Send and receive SMS text messages from your business phone number using the desktop and mobile app.

SMS (per user per month)
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100
250
Unlimited

Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging applications
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Ensure timely, relevant responses to emails by routing incoming emails to a single, group inbox. Assign and prioritize work with automatic ticketing.

Email
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Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media management
(2 accounts)
(3 accounts)
(10 accounts)
Unlimited

Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review management
(2 accounts)
(3 accounts)
(10 accounts)
Unlimited

Send faxes using the Nextiva vFAX Portal, using an email address of your choosing, or send faxes via a traditional fax machine and the purchase of the Nextiva Fax Bridge device.

Digital Fax
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Add on
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Customer Experience

Digital
Core
Engage
Power Suite

Give your business a professional edge by offering a universal, non-local, toll-free number.

Toll-free number
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Add on
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Give your business a professional edge by offering a universal, non-local, toll-free number.

Toll-free minutes
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2,000
10,000
Group email mailbox
(2 accounts)
(3 accounts)
(10 accounts)
Unlimited

Efficiently manage sales and service requests by routing incoming texts to a designated team using Message Pro.

Customer to team SMS messaging
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Add on
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Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, and record for future reference.

Customer video & screenshare
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AI and Workflow Automation

Digital
Core
Engage
Power Suite

Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

Smart call routing (Simple IVR)
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Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

Advanced IVR
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Yes, usage charges may apply

Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

Intelligent and skills-based routing
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Add on

Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.

Transcription and summarization
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Add on

Listen to your voicemails or read transcriptions within the Nextiva app on your desktop or mobile.

Voicemail with AI transcription
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Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

Inbound sales and service call center
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User Access

Digital
Core
Engage
Power Suite

Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Unified digital user Inbox
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Call, text, team chat, video meet, and manage contacts from the Nextiva App on your desktop computer. Calls, texts, and contacts sync across desktop and mobile.

Desktop app for voice, SMS, video
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Call, text, team chat, and manage contacts from the Nextiva App on your personal mobile phone. Calls, texts, and contacts sync across desktop and mobile.

Mobile app for voice, SMS
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Get access to dual systems to manage both the voice and digital customer experience.

Agent voice and digital platform (Web-based)
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Service and Support

Digital
Core
Engage
Power Suite

Enjoy assistance from our team day and night via phone, webchat, and email.

24/7 World class support
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Our Service Delivery team works with you through discovery, deployment, training, and adoption.

Professional implementations (Additional fee)
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Security & Reliability

Digital
Core
Engage
Power Suite
Geo redundancy
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SOC 2 compliance
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ISO/IEC 27001
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GDPR certified
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PCI DSS
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HITRUST certified
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Productivity

Digital
Core
Engage
Power Suite

Call and video meet without usage limitations for number of minutes or meeting duration.

Unlimited business voice & video
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Collaborate with a group using voice or video meeting capabilities.

Unlimited audio conferencing and video meetings
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Save your crucial conversations by selecting “record” during a voice call.

Voice call recording
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Add on
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Save your crucial conversations by selecting “record” during a video meeting.

Video meeting recording
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Real-time message your team in dedicated group chat rooms.

Team chat
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Keep track of customer names, numbers, emails, and key notes in a built-in contact management system.

Contact management
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Make more informed decisions by monitoring critical call metrics in a single location.

Dashboards
(1 dashboard)
(2 dashboards)
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Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.

Reporting
(3 reports)
(5 reports)
(10 reports)
(Unlimited)

Make informed decisions by identifing and analyzing call trends using historical and real-time data with voice analytics. Spark positive competition with wallboards and gamification, gauge training efforts with scorecards, and send regular reporting to key stakeholders.

Voice analytics
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Add on
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Integrations

Digital
Core
Engage
Power Suite

Get access to your calendar and contacts within the Nextiva app by integrating your Microsoft 365 and Google accounts.

Outlook & Google contacts
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Integrate with existing Single Sign On software, such as Okta.

SSO *
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AD Sync *
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Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow.

Microsoft Teams
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Add on
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Sync your key data, systems, and workflows by connecting Nextiva to your existing software tools.

Integrations (Salesforce, HubSpot, Zendesk) *
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API Integrations *
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Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media (Facebook, Instagram, TikTok)
(2 accounts)
(3 accounts)
(10 accounts)
(Unlimited)

Stay on top of your ecommerce reviews by automatically routing and responding from a single inbox.

Ecommerce reviews (Google Store, Amazon)
(2 accounts)
(3 accounts)
(10 accounts)
(Unlimited)

Maintain control of your brand by routing and responding to app store reviews from a single place.

App store reviews (Apple App Store, Google Play Store)
(2 accounts)
(3 accounts)
(10 accounts)
(Unlimited)
Online Reviews (Google Reviews, Yelp, TripAdvisor)
(2 accounts)
(3 accounts)
(10 accounts)
(Unlimited)

Need help deciding which
plan is right for you?

Talk with an expert and find a solution.

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