As companies large and small struggle to transition to remote work, moving to a cloud-based call center platform like Nextiva makes sense.

1. It's cost-effective: Virtual call centers don’t have any of those recurring costs — like office spaces and hardware — that on-premises call centers have.
2. Lower setup installation time: We know business process continuity matters. Get set up in a few hours after you sign up for Nextiva.
3. Reliability & Amazing Service: Nextiva’s VoIP call center has plenty of capability to keep your team working.

Having a 99.999% uptime is nice, but what’s better is our support team who’s always available to help you and your business. Amazing Service means you can get help from a friendly and knowledgeable VoIP expert 24/7.

These are the primary reasons why businesses choose Nextiva’s inbound call center solution.

First, a cloud call center lets you hold a customer’s call without sending them to a voicemail.

Second, it enables you to improve customer satisfaction using call queues and auto attendants.

Third, call center technology lets you scale your softphone requirements as you grow.

Nextiva’s team of advanced account technicians will work with you to understand your needs in a call center and help you design a call flow that best suits your business.

Depending on the size of your business and individualized needs, onboarding can take anywhere between a few days to a few weeks.

The process of porting a phone number from your previous provider can take 7-14 business days (21 if you are porting 50 numbers or more).

Nextiva’s onboarding provides remote installation with phones from Nextiva.

On-site installation (optional) is available at an additional cost. Phones are shipped by ground unless you request a different shipping method.

Yes, if you already have one or more phone numbers for your business, you can move them over through a process known as porting.

We will need a digital signature on a Letter of Agency (LOA) to move your service to our virtual PBX system.

While your plan will determine the maximum number of calls in a queue, having a volume that could max out your queue should be an indication that there’s room for improvement.

The call queue is there to let agents service all customers who are calling in. A larger queue is better for teams with more available agents to pull calls.

As a rule of thumb you should base your decision on the number of your agents. Basic call centers can have a maximum of 25 callers in a queue.

Nextiva can provide details on API integrations that you or your teams can use for custom workflows.

Additionally, Nextiva has integrations with many tools. If you’re not sure, please reach out to a Nextiva support rep.

You can also purchase a custom integration for in-house tools that you would like, but this process can take time to customize and test.

Each user who can place or receive calls is considered one line of service. You are charged for the maximum number of users you can create for your account.

Also, some standard taxes and fees apply to each line of service on an account. For more information or tax details by state, click here.

1. An active Internet connection
2. Access to a web browser such as Google Chrome, Internet Explorer, or Safari
3. An active Nextiva Voice account
4. Login details for the NextOS Administrator Portal
5. An Internet phone provisioned on the Nextiva network and/or the NextivaONE App

For additional assistance, please contact a member of our Amazing Service team by emailing [email protected] to immediately open a case.